Policies

At Steeles Tavern Manor, we seek to provide privacy and luxury for your Shenandoah Valley getaway. Located between Lexington and Staunton and close to both Charlottesville and Harrisonburg, VA, we offer guests a choice of lodging options including secluded cabin rentals and modern, yet historic, B&B accommodations. We’re easy to work with, but we do have a few simple rules!

GENERAL

  • Room rates are based on single or double occupancy. There is a $40 charge per night per person for additional guests.  For two guests sharing a room, but who prefer not to share the same bed, we will happily provide a cot for a one time charge of $30.
  • We are an adults only property.  All guests must be 18 years or older.  The primary booking guest must be at least 21 years of age.
  • Pets are not permitted on the property, with the exception of our dog-friendly Pond View Cabin. 
  • Candles are not permitted in the Manor or cabins.  
  • For the security of our guests and property we use exterior Ring security cameras (audio disabled) at the Manor front door and cabin parking areas.  
CHECK IN/CHECK OUT
 

Manor Check In: Anytime after 3 PM.  After 8 PM is gladly accommodated with advance notice.  See our early check in policy below.

Cabin Check In:  Anytime after 4 PM.  See our early check in policy below.  Cabins are self check in, and you will receive an email with cabin directions and door codes prior to your arrival.  

Check Out: 11 AM at the Manor, 12 noon for the cabins.  We reserve the right to charge up to $50/half hour for unapproved late check outs.

MANOR EARLY CHECK IN

If you plan on arriving before 3 PM, please call us on your day of arrival (after 12 PM) to confirm if an early check in is possible.  The charge for an early arrival in the Manor is $10 for each 15 minute block (or part thereof) prior to 3 PM.   This includes access to the grounds. 

CABIN EARLY CHECK IN

If you plan on arriving before 4 PM, please call us on your day of arrival (after 12 PM) to check if your cabin is ready. If it is, an early check in might be possible. The charge for an early arrival is $10 for each 1/2 hour (or part thereof) prior to 4 PM.   This includes access to the grounds. 

Have you stayed with us before? If so, we’ll waive up to $20 of early check in fees.

PAYMENTS

At time of reservation, you will be charged in full for a one night stay or 50% of the total for two or more nights.  You will be charged the balance of your reservation on your day of arrival.

Visa, MasterCard, American Express or Discover are preferred methods of payment.  Please notify us if you would like to use cash, check, or gift certificates.

CANCELLATIONS/CHANGES

If you cancel your reservation more than 14 days before your arrival date (30 days for the months of May and October) we will issue you a full refund less a $50 cancellation fee.

If you cancel your reservation 14 days or less before your arrival date (30 days for the months of May and October) you are responsible for the full amount of your reservation.  Changes to your reservation, including moving the date and/or a reduction of nights, within this 14-day window (30 days for May and October) are not permitted.

For groups or individuals reserving more than two rooms or cabins for any given date there is a 30 day notification period for cancellations/changes.  All above fees and conditions apply.

No refunds for early departure and no shows.

COVID-19 CANCELLATION

Effective May 25, 2021. Due to the nation-wide availability of vaccines for COVID-19, our normal cancellation policy (above) will apply to all cancellations, including a COVID-19 diagnosis. In addition, unless a state executive order specifically closes lodging facilities, we are unable to change/cancel reservations due to other facilities or activities being closed because of COVID-19. 

FLEXIBLE CANCELLATION PLAN

Sometimes life throws us a curve ball and  plans must be changed, so we’re now offering a flexible cancellation plan. If you need to cancel up to 48 hours prior to check in time, you get a FULL REFUND of your deposit less a 15% Administration Fee. The cost of the plan is only 15% of your reserved room rate. Payment of the full value of your reservation is required in advance for this plan using a Credit or Debit Card. You may be responsible for packages/items ordered if we have already purchased them.

This plan is not available for whole house rental reservations, and can not be combined with any discounts or special offers.

VISITORS/NON REGISTERED GUESTS

The Manor house, cabins, and grounds are for the exclusive use of registered guests. 

If guests staying in the Manor wish to receive visitors for a brief visit, this must be coordinated with us in advance for approval.

Guests staying in the cabins are not allowed visitors under any circumstances.

DAMAGES

We reserve the right to charge guests for damage to property, including linen, that is caused by misuse or negligence.  Guests may also be charged a cleaning fee for grossly contaminated hot tubs. Charges may need to be applied after the departure of the Guest as deemed necessary by the Owner/Innkeeper.

SMOKING

Smoking is not permitted inside the Manor or cabins, on any decks or inside the pool area.  Guests are permitted to smoke outdoors.  Guests who are not able to comply with this policy will be asked to seek accommodations elsewhere.  There is a recovery/cleaning charge starting at $250 for the cleaning of any room or cabin that has a residual smoke odor.

PETS

Dogs are welcome in our Pond View Cabin for a fee of $30 per night per dog.

A maximum of two dogs (minimum of 6 months old) are allowed.

After you’ve made a “pet reservation” you will receive an email with our pet policies. 
 
WHOLE HOUSE RESERVATIONS/GROUP EVENTS
 
We are best known for being a romantic retreat for couples.  However, if you’re interested in renting the entire house for a family or private event, please contact us prior to making any reservations.  We will need to discuss your plans, and our contract, to see if we can accommodate your group.
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Give your loved one a very special gift of a stay at Steeles Tavern Manor.  We offer gift certificates in many amounts.