Policies

At Steeles Tavern Manor, we seek to provide privacy and luxury for your Shenandoah Valley getaway. Located between Lexington and Staunton and close to both Charlottesville and Harrisonburg, VA, we offer guests a choice of lodging options including secluded cabin rentals and modern, yet historic, B&B accommodations. We’re easy to work with, but we do have a few simple rules!

GENERAL

  • Room rates are based on single or double occupancy. There is a $30 charge per night per person for additional guests.  For two guests sharing a room, but who prefer not to share the same bed, we will happily provide a cot for a one time charge of $20.
  • Smoking is not permitted inside the Manor or cabins. Designated outdoor smoking areas are available. 
  • Children 13 and over are permitted when accompanied by a mature adult.
  • Pets are not permitted on the property, with the exception of our dog-friendly Pond View Cabin. 
  • Candles are not permitted in the Manor or cabins.  
  • For the security of our guests and property we use exterior Ring security cameras (audio disabled) at the Manor front door and cabin parking areas.  
CHECK IN/CHECK OUT
 

Manor Check In: Check-in time for arrival at the Manor or the grounds is anytime after 3 PM.  After 8 PM is gladly accommodated with advance notice.  Please note that we are not able to accommodate early check ins.  This includes access to the grounds and amenities.  

Cabin Check In:  Anytime after 4 PM.  See our early check in option below.  Cabins are self check in, and you will receive an email with cabin directions and door codes prior to your arrival.  

Check Out: 11 AM at the Manor, 12 noon for the cabins.

PAYMENTS

At time of reservation, you will be charged in full for a one night stay or 50% of the total for two or more nights.  You will be charged the balance of your reservation on your day of arrival.

Visa, MasterCard, American Express or Discover are preferred methods of payment.  Please notify us if you would like to use cash, check, or gift certificates.

CANCELLATIONS/CHANGES

If you cancel your reservation more than 14 days before your arrival date (30 days for the months of May and October) we will issue you a full refund less a $30 cancellation fee.

If you cancel your reservation 14 days or less before your arrival date (30 days for the months of May and October) you are responsible for the full amount of your reservation.  If we can rebook your room(s), we will issue a full or partial refund less the cancellation fee.

For groups or individuals reserving more than two rooms or cabins for any given date there is a 30 day notification period for cancellations.  All above fees and conditions apply.

No refunds for early departure and no shows.

Deposits are not transferable to another date unless the change is requested more than 14 days (30 days for May and October) in advance of your stay.  

CABIN EARLY CHECK IN

If you plan on arriving before 4 pm, please call us on the day of your arrival to check if your cabin is ready. If it is, an early check in might be possible. The charge for an early arrival is $10 for each 1/2 hour (or part thereof) prior to 4 pm.   This includes access to the grounds and amenities. 

Have you stayed with us before? If so, we’ll waive up to $20 of early check in fees.

Remember, an early check in is not guaranteed and not always possible.  Always call on the day of arrival (after 1 pm) to see if the cabin is ready for an early check in.

VISITORS/NON REGISTERED GUESTS

The Manor house, cabins, and grounds are for the exclusive use of registered guests. 

If guests staying in the Manor wish to receive visitors for a brief visit, this must be coordinated with us in advance for approval.

Guests staying in the cabins are not allowed visitors under any circumstances.

PETS

Dogs are welcome in our Pond View Cabin for a fee of $30 per night per dog.

A maximum of two dogs (minimum of 6 months old) are allowed.

After you’ve made a “pet reservation” you will receive an email with our pet policies. 
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