Policies

GENERAL

  • We are an adult only property.  All guests must be 18 years or older.  The primary booking guest must be at least 21 years of age.
  • Pets are not permitted on the property, with the exception of our dog-friendly Pond View Cabin. 
  • Candles and open flames are not  permitted anywhere on the property or in the cabins or Manor. 
  • Smoking is not permitted inside the Manor or cabins, on any decks or inside the pool area.  Guests are permitted to smoke outdoors.  
MANOR CHECK IN/CHECK OUT
 

Manor Check In:  Between 4-9 PM.  After 9 PM is gladly accommodated with advance notice.

Manor Check Out:  11 AM

CABIN CHECK IN/CHECK OUT

Cabin Check In:  Any time after 4 PM.  See our early arrival policy below.  Cabins are self check in, and you will receive an email with cabin directions and door codes prior to your arrival.  

Cabin Check Out: 12 noon 

Early Arrival Manor and Cabins

We want your first impression to be a great one, and it takes our team every minute to assist guests staying through, prepare your room, the property, and take care of the many tasks to make sure we’re ready for you.  If we are able to accept an early arrival there is a $25/hour charge that will be added to your bill.  Please call first before arriving early to see if we can accommodate you.  Thanks for understanding!

PAYMENTS

At time of reservation, you will be charged in full for a one night stay or 50% of the total for two or more nights.  You will be charged the balance two weeks prior to your check in date (30 days for October) .

CANCELLATIONS/CHANGES

If your travel plans change and  you must cancel your reservation, please inform us at least 15 days before your arrival date (31 days for the month of October). We will issue you a full refund less a cancellation fee per room or cabin.

In the unlikely event that you must cancel with less than 15 days notice (31 days for October) please understand that we must ask you to take responsibility for your entire reservation.

Unfortunately, we can not make changes to your reservation, including moving the date and/or a reduction of nights, within this cancellation window.

For groups or individuals reserving three or more rooms or cabins there is a 31 day notification period for cancellations/changes. 

All reservations during VMI and W&L parents weekends and graduations are non cancellable. 

Any change to an existing reservation is subject to a fee equal to the cancellation fee for that reservation.

The cancellation fee is 5% of the reservation total ($50 min. per room).

FLEXIBLE CANCELLATION PLAN

Sometimes life throws us a curve ball and  plans must be changed, so we’re now offering a flexible cancellation plan. If you need to cancel up to 48 hours prior to check in time, you get a full refund of your deposit less cancellation fee of 15% of the reservation amount. Payment of the full value of your reservation is required in advance for this plan using a Credit or Debit Card.  If you cancel your reservation less than 48 hours prior to check in you are responsible for the full amount of the reservation. You may be responsible for packages/items ordered if we have already purchased them.

The Flexible Cancellation Plan is not available if the check in date is within 30 days of making the reservation, nor is not available for one night stays, group reservations, or VMI and W&L parents weekends and graduations.

VISITORS/NON REGISTERED GUESTS

The Manor, cabins, and grounds are for the exclusive use of registered guests.  Visitors are only permitted with our express permission.

PETS

Dogs are welcome in our Pond View Cabin for a fee of $30 per night per dog.

A maximum of two dogs (minimum of 6 months old, max weight of 60 lbs) are allowed.

After you’ve made a “pet reservation” you will receive an email with our pet policies. 
 
WHOLE HOUSE RESERVATIONS/GROUP EVENTS
 
If you’re interested in renting the entire house for a family or private event, please contact us prior to making any reservations.  
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Join us as we celebrate Independence Day!

Book 3 nights in the Manor (arriving July 2, 3 or 4th) and receive (at No Additional Charge!)
– A 2 hour early check in (2 pm)
-A local cheese ball, crackers, and bottle of wine waiting for you in your room
-Inclusion in our annual pool side picnic with grilled brats, sides and beverages

Mid-Summer Savings

Head for the Shenandoah Valley to escape the Summer heat! Reserve two or more nights in August in the Manor or a cabin and get a 10% discount on the room rate.  Book directly online to receive this special discount.

Bourbon Tasting Anyone?

Elevate your stay at Steeles Tavern Manor by booking a custom bourbon tasting.  With over 40 bottles in our collection, we have something for everyone.  See this package and others on our Packages & Specials Page.

Give The Gift of Steeles Tavern Manor This Christmas

Give your loved one a very special gift of a stay at Steeles Tavern Manor.  We offer gift certificates in many amounts.